This privacy notice explains how Fluent Pathways processes personal data in connection with its website and language course inquiries. It follows the data lifecycle from collection through use, disclosure, retention, and deletion.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
We may collect name, email address, phone number if provided, inquiry message, learning goals, and level or schedule preferences. We also process limited technical data such as server request metadata and browser or device information when the site is used.
Most personal data is provided directly through the contact form, email, phone, or an in-person visit. Technical data is generated automatically when the website is accessed and used for delivery, security, and response handling.
The website uses essential cookies needed for basic operation and cookies that store privacy choices. No confirmed analytics or marketing cookies are described in this notice.
We use essential cookies for site operation and cookies that remember privacy preferences. Because tracking is not enabled, we do not state any active analytics or advertising cookie use. Browser controls may limit cookies, but some site functions may then work less smoothly.
We use personal data to answer course inquiries, arrange level screening, coordinate group and timetable matching, confirm course terms, manage enrolment, and support scheduled lessons, guided practice, and progress review. Technical data is used for website delivery, security monitoring, troubleshooting, and maintaining basic functionality.
Personal data may be shared with service providers that help operate the website, deliver technical support, or process communications on our behalf. These recipients are expected to use the data only for the assigned function and to apply appropriate confidentiality and security measures.
We may disclose personal data to public authorities, courts, or other competent bodies when required by law, regulation, or a lawful order. We may also share information where disclosure is necessary to protect rights, security, or the integrity of the website and services.
Individuals may ask whether we process their personal data, request access or correction where appropriate, object in limited cases, or seek deletion when the data is no longer needed or must otherwise be removed under law. Requests are reviewed in line with applicable legal requirements and the information available to verify the requester.
To protect privacy, we may ask for information needed to confirm identity and understand the scope of the request. We then assess the request, respond within the applicable legal timeframe, and explain any limitation that prevents full action.
Inquiry records, course-related communications, and technical logs are retained for the period needed to handle the request, manage the service relationship, maintain security, and meet legal obligations. When data is no longer needed, it is deleted or anonymized according to our internal lifecycle review.
If we make material changes, we will update the policy text on the website and use a suitable notice method for the circumstances. The revised version applies from its stated effective date.
